Refund policy

Return & Refund Policy

All items are shipped directly from our manufacturing partners. Due to international logistics and pet hygiene standards, we do not accept returns or issue refunds for change of mind, incorrect size/color choice, or personal preference.

Damaged, Defective, or Incorrect Items Only
If your order arrives damaged, defective, or you received the wrong item:
1. You must contact us within 24 hours of delivery at [ budnbuddystore@gmail.com ] .
2. Provide your order number, along with clear photos or an unboxing video showing the damage/defect and the shipping label on the package.

Once the evidence is verified, we will issue a free replacement or a full refund. Requests received after 24 hours of recorded delivery will not be eligible for a refund or replacement.

Please do not send packages back without contacting our support team first.